Resumo:
Chatbots can be used to automate repetitive activities related to customer service. In UENP entrance exam website, several questions are sent to the responsible e-mail for the service, several of them similar in purpose. The objective of this project is build a chatbot to the exam site, with the purpose of assist the current attendance system (by e-mail). In the development stage, several alternatives available in the market for the creation of a ranking with the most appropriate technologies were analyzed. The chatbot tests were carried out with several teams with different knowledge about the college entrance examination, and based on the results the conclusions about the project and the analyzed platforms were drawn.
