Resumo:
The Virtual Museum is an important instrument that allows people to access works that are often inaccessible due to the physical location of traditional museums. However, often, virtual museums present problems that directly affect their usability. Thus, in this work the Conceptual Framework VWNUI (Virtual Museum with Natural User Inter-faces) is proposed, which provides a conceptual model and guidelines related to the Natural User Interfaces and usability to help the developers of Virtual Museums. The conceptual model is composed of elements and subelements that a Virtual Museum must contain, while the guidelines propose recommendations that the Virtual Museum should follow. To verify its applicability, the Framework was applied in a Virtual Mu-seum developed by the Extension Project "Do not Erase My Memory" to safeguard the history of the city of Bandeirantes - PR. The virtual museum was made available to a set of users who used the environment and provided feedback on their experience. Based on the reports, it was observed that, following the axes and guidelines proposed by the VMNUI, it was possible to create a Virtual Museum that would provide, in gen-eral, a good experience of navigation, interaction and communication.
